Grievance Redressal/Escalation Matrix :

Details of designation Contact Person Name Address where the physical address location Contact No. Email-Id Working hours when complainant can call
Customer Care AYUSHI CHAUKSEY 801 SAHKARWADI SAHAKAR SOC BHD VIRWANI INDL ESTATE MULUND GOREGAON LK RD, GOREGAON EAST, MUMBAI, MAHARASHTRA, 400063 7900193068 [email protected] (Preferred way to contact) 10:00 am to 12:00 pm
Head of Customer Care AYUSHI CHAUKSEY 801 SAHKARWADI SAHAKAR SOC BHD VIRWANI INDL ESTATE MULUND GOREGAON LK RD, GOREGAON EAST, MUMBAI, MAHARASHTRA, 400063 7900193068 [email protected] (Preferred way to contact) 10:00 am to 12:00 pm
Compliance Officer AYUSHI CHAUKSEY 801 SAHKARWADI SAHAKAR SOC BHD VIRWANI INDL ESTATE MULUND GOREGAON LK RD, GOREGAON EAST, MUMBAI, MAHARASHTRA, 400063 7900193068 [email protected] (Preferred way to contact) 10:00 am to 12:00 pm
CEO AYUSHI CHAUKSEY 801 SAHKARWADI SAHAKAR SOC BHD VIRWANI INDL ESTATE MULUND GOREGAON LK RD, GOREGAON EAST, MUMBAI, MAHARASHTRA, 400063 7900193068 [email protected] (Preferred way to contact) 10:00 am to 12:00 pm
Principal Officer R K SANWAL 801 SAHKARWADI SAHAKAR SOC BHD VIRWANI INDL ESTATE MULUND GOREGAON LK RD, GOREGAON EAST, MUMBAI, MAHARASHTRA, 400063 7777024549 [email protected]
(Preferred way to contact)		 10:00 am to 12:00 pm

Trend of monthly disposal of complaints :

Details of designation Contact Person Name Address where the physical address location Contact No. Email-Id Working hours when complainant can call
Customer Care AYUSHI CHAUKSEY 801 SAHKARWADI SAHAKAR SOC BHD VIRWANI INDL ESTATE MULUND GOREGAON LK RD, GOREGAON EAST, MUMBAI, MAHARASHTRA, 400063 7900193068 [email protected] (Preferred way to contact) 10:00 am to 12:00 pm
Head of Customer Care AYUSHI CHAUKSEY 801 SAHKARWADI SAHAKAR SOC BHD VIRWANI INDL ESTATE MULUND GOREGAON LK RD, GOREGAON EAST, MUMBAI, MAHARASHTRA, 400063 7900193068 [email protected] (Preferred way to contact) 10:00 am to 12:00 pm
Compliance Officer AYUSHI CHAUKSEY 801 SAHKARWADI SAHAKAR SOC BHD VIRWANI INDL ESTATE MULUND GOREGAON LK RD, GOREGAON EAST, MUMBAI, MAHARASHTRA, 400063 7900193068 [email protected] (Preferred way to contact) 10:00 am to 12:00 pm
CEO AYUSHI CHAUKSEY 801 SAHKARWADI SAHAKAR SOC BHD VIRWANI INDL ESTATE MULUND GOREGAON LK RD, GOREGAON EAST, MUMBAI, MAHARASHTRA, 400063 7900193068 [email protected] (Preferred way to contact) 10:00 am to 12:00 pm
Principal Officer R K SANWAL 801 SAHKARWADI SAHAKAR SOC BHD VIRWANI INDL ESTATE MULUND GOREGAON LK RD, GOREGAON EAST, MUMBAI, MAHARASHTRA, 400063 7777024549 [email protected]
(Preferred way to contact)		 10:00 am to 12:00 pm
Grievance Redressal Mechanism (for Accessibility Issues)

Grievance Redressal Mechanism – Accessibility Compliance (SEBI Circular dated July 31, 2025)

In compliance with the SEBI circular, Ayushi Chauksey Adviser Private Limited has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).

  • Dedicated Channels
  • Process
    • All accessibility-related grievances will be acknowledged within 2 working days.
    • Resolution/response will be provided within 15 working days.
    • Complex issues requiring longer timelines will be communicated clearly to the complainant.
  • Escalation Matrix
Compliant redressal

Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

  • In case of any complain or query: Please contact our compliance officer Ms. Ayushi Chauksey, email id – [email protected] and phone no +91- 7900193068.
  • You may also approach PO - Mr. Raj Kumar Sanwal, Email ID: [email protected] and Phone No.- 7777024549.
  • In case you are not satisfied with our response you can lodge your grievance with SEBI at https://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link:
    https://play.google.com/store/apps/details?id=com.sebi
  • ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link - https://smartodr.in/